Choose the service
Select a product and billing cycle whose published limits match the workload. Domain availability and product availability are rechecked by the systems responsible for actually fulfilling the order.
Order lifecycle
Paid is not the same thing as provisioned.
DotMoose treats checkout, payment, provisioning and successful service use as separate states. Customers should be able to tell where an order is, and failures must remain visible until they are resolved.
Service order
From checkout to usable service.
Create the customer/order record
The client and invoice/order state are created in the billing system. Contact, billing and service information must be complete enough to fulfil and support the order.
Payment and verification
A successful payment updates the financial state, but it does not by itself prove that hosting, a domain or another service was provisioned successfully. Fraud, payment-authentication or provider checks can require additional handling.
Provisioning
After payment, DotMoose creates the ordered service or submits the requested domain action. If activation cannot complete, the order remains pending or under review until it is ready to use.
Access and configuration
After the service is created, the customer receives the appropriate account/service access and can complete application, DNS, email or migration steps needed for the workload.
Verify the real result
For a website, that can include DNS resolution, HTTPS, the expected application response and any business-critical email/forms. A provisioned account is not automatically proof that the complete website journey works.
Domains
Availability checks are not reservations.
A domain can appear available during a search and still become unavailable before the registry accepts the registration. Premium, reserved, eligibility or registry-specific rules can also affect the final result.
Registrar-authoritative availability
Availability is confirmed again during the registration process. A missing WHOIS/RDAP record by itself is not a guarantee that a domain can be registered.
Registry acceptance matters
The domain is not yours until the registrar/registry flow confirms successful registration and the account reflects the resulting domain state.
Registration and hosting are separate
Registering or transferring a domain does not automatically prove the website or mail records are correct. Nameservers and DNS records still need to point to the intended services.
When something fails
Your order status should reflect the real outcome.
Payment failure
An unsuccessful or incomplete payment does not activate the service. You may need to retry payment or complete an authentication step before the order can continue.
Activation failure
If a service or domain action cannot be completed, the order remains pending or under review and DotMoose follows up with the next available step.
Service works differently from account creation
A newly created account can still have DNS, application, certificate, migration or mail problems. Support can help identify whether the remaining issue is DNS, the application, certificates, migration work or mail after the account itself has been created.
Cancellation & refunds
Billing state and data state both matter.
Cancellation, renewal, refund eligibility and service termination are governed by the applicable billing/service terms. Customers should preserve data they need before a service reaches its final deletion state.
Billing
Read the billing policy.
Understand renewal, cancellation and refund rules before ordering or cancelling a service.
Billing & cancellationSupport
Need help with an order?
Use the support path for an order, provisioning or service question. Do not send passwords or payment credentials in an ordinary support message.
Contact supportAvailability
Order products that are currently available.
Products marked as orderable can be purchased through checkout. Products that need consultation or review direct you to sales or support.
See current pricingActivation
Activation is separate from payment.
If activation cannot complete, the order remains pending or under review until activation succeeds.